August 12th of 2021
Re: New Business Model
To all our distinguished Clients:
We are hereby writing to notify you that, effective as of August 31th of this year, we will close operations in the Dominican Republic and Trinidad and Tobago, where we operate through the companies Warren del Caribe and ECM Ltd., respectively. Additionally, on the same date, our exclusive representation of the Allen Bradley (Rockwell Automation) brand for the Dominican Republic and Trinidad & Tobago will conclude; however, Rockwell Automation has taken all necessary steps to ensure adequate business continuity in these two countries.
However, the foregoing, as of September 1, we will gladly continue to serve you and serve you through our headquarters in San Juan de Puerto Rico, which will concentrate operations both in Puerto Rico itself, as well as in the Dominican Republic, Trinidad and Tobago and our territory in the Caribbean.
In this way, as of September 1, 2021, all purchase orders received in Trinidad and Tobago and the Dominican Republic will be automatically placed at our headquarters in Puerto Rico through our key account manager (KAM), with who you will be able to communicate in an open and transparent way in order to make a transition that supports your companies and avoids an impact on your operations. For this purpose, our KAMs are those referred below:
For Trinidad and Tobago: Naron Bhaggan Email: firstname.lastname@example.org
For the Dominican Republic: Alida Cusati Email: email@example.com
It is important to mention that all the orders that we have received to date in the after mentioned locations, will be processed and delivered in order to comply with the commitments acquired. If there is any problem with the open orders, our KAM will be contacting you to determine how the case will be handled.
Finally, we want to thank you for your trust during all this time and we hope to provide you with the continuity of our services through this new business model that we are establishing.
We appreciate your attention, understanding and support in advance.